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Gouthaman KarunakaranEnterprise Security & Digital Workplace Leader

Curriculum Vitae · London, United Kingdom

Profile

Senior digital workplace and infrastructure leader directing technology delivery, endpoint security, and vendor strategy for globally distributed workforces of 100,000+ users. Proven track record leading teams through large-scale, regulated transformations — legacy-to-cloud migrations, identity and endpoint security modernisation, and service operations overhaul — with experience managing multi-million-dollar budgets and governing strict regulatory compliance across audited enterprise environments.

Experienced at translating complex technical roadmaps into board-level risk, cost, and governance outcomes.

Experience

Meta (formerly Facebook)

May 2012 — Present

Staff Security Program Manager / Systems Analyst - IC6

London, UK

Nov 2019 — Present

  • VDI & Zero Client Architecture: Directed the initial enterprise security transformation for offshore content moderators, migrating the workforce from disparate, vendor-managed Windows endpoints to a highly secure, centrally governed PCoIP Virtual Desktop Infrastructure deployed on Zero clients for 50,000+ global workers.
  • ChromeOS Fleet Modernisation: Architected the next-generation digital workplace evolution, driving a multiyear hardware and OS modernisation roadmap to transition the global enterprise fleet from PCoIP Zero clients to a scalable ChromeOS estate.
  • Regulatory & Legal Response: Owned technical and operational response for firm-wide Omnibus Legal Holds across 20+ data retention decision points, strengthening technology risk and cyber defence posture.
  • Service Operations & Automation: Redesigned fragmented global IT service desk operations, consolidating 13+ legacy intake channels into a unified, automated portal — reducing initial triage times by 60% and tier-2 escalations by 44%, while introducing digital employee experience metrics to guide investment.
  • Enterprise Productivity & Change Management: Led rollout of Google Workspace (Gmail, Drive, Docs, Meet, Chat) for ~100,000 users, aligning 20+ business teams to deliver ahead of aggressive deadlines.
  • AI-Driven Automation: Leveraged AI-assisted development to modernise legacy workflows, rapidly prototyping executive dashboards for VP-level service monitoring, and building a centralised system of record for Business Requirement Documents that eliminated configuration drift across enterprise teams.
  • Team Leadership: Directed daily engineering output of TechOps teams, managing contingent workers across global infrastructure builds, system troubleshooting, and hardware provisioning.

Outsourcing Technology Program Manager

California, USA

Mar 2016 — Nov 2019

  • Governed technical compliance, onboarding, and digital workplace provisioning for global outsourcing sites.
  • Conducted on-site InfoSec audits across 8 international vendor facilities; used compliance findings as leverage to enforce strict contractual security obligations.
  • Detected an unauthorised IP proxy service in active use at a global vendor and drove immediate technical remediation to prevent data exfiltration.
  • Migrated 100,000+ vendor communications onto a secure enterprise collaboration platform, eliminating an unauthorised access vector while standardising operational continuity.

Systems Project Manager / Trust & Safety Specialist

Hyderabad, India & Dublin, Ireland

May 2012 — Mar 2016

  • Acted as the technical bridge between operations and engineering, gathering complex business requirements and translating them into actionable infrastructure roadmaps.
  • Authored security guides, technical runbooks, and troubleshooting materials to ensure external vendors and internal support teams fully understood how to apply security policies.

Education

Bachelor of Arts (BA), English Literature

University of Madras, Chennai, India

Class of 2012